The $1mm Lesson I Learned From the French

Bob and I chose Paris to share the last week of 2011. Our initial intent was to disconnect from the everyday and savor the beauty of this “incroyable” city. What we came back with was so much more.

The lesson that we learned was that connection is a way of life, not something that you do in certain business situations. We all know that the French have a reputation for being aloof and condescending towards Americans- I could not disagree more after this week. We found that if you make an effort to speak their language and greet/ acknowledge them while visiting their shops, restaurants and sights then the most magical things happen.

You may be asking “What does this have to do with my business?”. It is an approach that is gaining momentum and addressed in "The New Relationship Marketing" by Mari Smith and other current business books. There is so much “noise” in today’s information age that focused and direct connection is not only unexpected but it is rewarded by those who value your beliefs (and in turn are your most valuable prospects). Connect and there is no competition for you, your new prospects become members of your club and  raving fans.

Now, back to the French. Here are my recommendations based on our experience this past week:

1) Meet people “where they are” : Bob and I spoke French when ordering, greeting and inquiring (as best as possible). Speaking others’ “language” goes beyond the literal. What I am suggesting is to be the best communicator as possible by understanding the person across from you and how best to deliver a message. If you are speaking to a Gardener about setting goals then use a planting analogy to get your point across. This heart centered approach versus “my way” ego approach makes a mark and is rewarded.

2) Acknowledge/validate: When Bob and I walked into a shop we lead with “Bonjour Madame/Monsieur”. We made eye contact each time and struck up a conversation with each proprietor who knew “un peu” English. Upon leaving we exchanged “Mercie” and “Au Revoir”. What I learned this year from my own sales experiences is that most pros do not take the time to understand what is going through the minds of their potential clients that critical period right before they make the decision to say “yes”. When I sensed this inability to acknowledge what was going through my mind by others, I was lead to say “no” to opportunities presented to me. Take the time to acknowledge and validate through phrases like “people in your situation often ___________ ” and you will be greeted with a “yes” more times than not.

3) Stop and smell the roses: All week we enjoyed every street we walked down, every bite of croissant, and the light that hits Paris at 5P. Having this approach to life drives an appreciation that paints every corner of your life with a newness that has you excited to greet each day with excitement. An “it’s all good” attitude is the strongest magnet you can wield to attract success into your life.

If you haven’t guessed already, “Je t’aime Paris”. I am laying out my plan for the coming year with what I have learned about human connection this week. Being as approachable, interested and appreciative as possible will be my daily mantra. C’est bon!

Love and Light, Dawn

PS: Check out my “I Love Paris” video (2 min) which was shot completely on my iPhone with wide angle/ fish eye lens kit and edited in 1 hour with iMovie.

2 Secrets to Success for 2012

If you don’t know where you are going, you will probably end up somewhere else.  ~Lawrence J. Peter

 

Goals are dreams with deadlines.  ~Diana Scharf Hunt

 

There is no better time to be introspective and set yourself up for success than the end of the calendar year.  December offers a light energy, a season of celebration and a promise of miracles. If embraced effectively, this month can be the beginning of a year planned and goals achieved with intention.

 

The concept of “suddenly”, times when we perceive situations or events coming out of nowhere is one that we should consider. Nature doesn’t happen “suddenly”. We don’t go to sleep to wake up to a tree “suddenly” growing in front of our building.  Lottery winners are few and far between and they often lose their sudden winnings quickly!

 

Here’s a secret- the “edge” that successful people have is the slow and steady. They understand production. Much like Malcolm Gladwell’s concept in “Outliers”, the people who reach outstanding performance levels are those who keep at doing one thing consistently (the 10,000 hours of practice analogy).

 

Knowing that success is derived from 1) defining and building your desire and 2) consistently doing one “good” thing daily that will result in your reaching your goals….”what are you prepared to do?”

 

Easier said than done….getting to the core of your “what” requires a bit of “why” work. This first module is about exploration and understanding the “beliefs” that we have been carrying around and how those beliefs have kept us back from achieving. We will also take a look at our recent performance and set a realistic goal for the coming year. Are you ready to analyze logistics while addressing the behavior that, once viewed, will free us to getting to our higher level? Let’s dig in! 

Ladies and Gentlemen Serving Ladies and Gentlemen

I am writing this post from my super comfortable lounge chair overlooking the palm trees and surf at The Ritz Carlton Hotel in Key Biscayne. My husband is a big fan of this chain and I am now won over by their overwhelming sense of customer service and dedication.

Like Starbucks and coffee, The Ritz Carlton is not about selling hotel rooms- they are selling memorable customer experiences. I was and am blown away by every employee interaction I have had throughout the weekend-they truly care and go the extra mile to insure that every minute of your stay is as enjoyable as possible.

How timely that this coincides with my program development and quest to coach entrepreneurs on how to break through the “stream of sameness” (especially in the Real estate agency business) they face in their respective industries.

As you probably guessed, the magic starts with leadership. The key Ritz Carlton principles that Joseph A.Michelli emerged with in his book "The New Gold Standard" are centered on:
- Understanding the ever-evolving needs of customers
- Empowering employees by treating them with utmost respect
- Anticipating customers’ unexpressed needs and concerns
- Developing and conducting an unsurpassed training regimen

Anticipating unexpressed needs in particular calls for awareness, selflessness and a culture of service. Being in touch with how you show up energetically is the foundation of consciousness and the requirement for true connection. All in all, coaching around your individual ability to motivate and inspire others is the first step in becoming a “stand out” service provider.

I sit here savoring the last hours of this most delightful vacation experience. With this book in hand and dedication to my clients I intend to bring a bit of The Ritz Carlton back to my real world.

2 Body Parts that Can Unleash Your Potential

I was reminded this weekend that there is an alternative to being weighed down. Thanks to iPEC coaching, the awareness of what most people live with daily is being communicated. “Catabolic” or heavy, undermining energy keeps us from being engaged and manifesting our desires.

I encourage you to do an experiment today. Pick a partner and have a pleasant conversation for 2 minutes. Next, stick 2 fingers into your ribs until you feel a super sharp pain- try having that same conversation. You’d be surprised at how different the experience is.

The pain felt in this experiment is what most of us walk around with daily (sometimes sharper than others). There is a technique/ system for turning this around in your life. Identifying your current “pain” and exploring how this situation/ environment is not aligned with your personal values is the first step.

We need to change ourselves in order to shift the world. Join me in this movement!

Here is a visual on the word “giving”- I hope that the many ways one can give drawn out here inspire you today!

Here is a visual on the word “giving”- I hope that the many ways one can give drawn out here inspire you today!

You can have everything in life you want, if you will just help other people get what they want.
Zig Ziglar

A Motivating Motivation Definition

Got motivation? It’s the difference between existing and leading. Here is a great piece that I came across today.

Motivation is literally the desire to do things. It’s the difference between waking up before dawn to pound the pavement and lazing around the house all day. It’s the crucial element in setting and attaining goals—and research shows you can influence your own levels of motivation and self-control. So figure out what you want, power through the pain period, and start being who you want to be.

“The best gift you can give others is the example
of your own life working.” ~Orin

Before we can connect to the spiritual, we have to know that it is there.  We have to be certain that good awaits us in every challenge, obstacle, and moment. Certainty isn’t passively saying, “Everything will work out.” Certainty is facing the darkness, knowing the Light is there, and being determined to discover it.
This is our job; this is why we are here.  Today ask for the wisdom to see light in the darkest, most confusing, areas of your life.

Before we can connect to the spiritual, we have to know that it is there.  We have to be certain that good awaits us in every challenge, obstacle, and moment. Certainty isn’t passively saying, “Everything will work out.” Certainty is facing the darkness, knowing the Light is there, and being determined to discover it.

This is our job; this is why we are here.  Today ask for the wisdom to see light in the darkest, most confusing, areas of your life.