Formula for Appreciation

einstein turkey

My favorite holiday is upon us. Thanksgiving for me is about gathering those whom you love, creating a memorable meal, and reminding myself about everything that I am thankful for. I have been fortunate enough to integrate this concept of appreciation in my everyday life.

Being the engineer that I am, I tend to communicate through formulas. My favorite mathematician Einstein is quoted as saying “The definition of insanity is doing the same thing over and over again and expecting different results.” By considering a slight change in your daily routine, you can drive massive success. With that said, my life formula for you all to ponder this Thanksgiving is:

Defined terms:

1) HC: Doing specific actions to take yourself from staying in your head and thinking of yourself to coming from your heart and connecting with others.

2) DB: Define your beliefs and communicate those beliefs consistently with all that you say and do.

3) GB: Give back regularly without agenda.


Many of us believe that the world is on the precipice of a major shift, life as we know it changing forever. Whether you believe this or not, I invite you to embrace the fact that leadership is needed today more than ever. My belief is that we need to devote ourselves to mastering how to support others so we can contribute to what lies ahead. I welcome you to join me on this journey!

Ladies and Gentlemen Serving Ladies and Gentlemen

I am writing this post from my super comfortable lounge chair overlooking the palm trees and surf at The Ritz Carlton Hotel in Key Biscayne. My husband is a big fan of this chain and I am now won over by their overwhelming sense of customer service and dedication.

Like Starbucks and coffee, The Ritz Carlton is not about selling hotel rooms- they are selling memorable customer experiences. I was and am blown away by every employee interaction I have had throughout the weekend-they truly care and go the extra mile to insure that every minute of your stay is as enjoyable as possible.

How timely that this coincides with my program development and quest to coach entrepreneurs on how to break through the “stream of sameness” (especially in the Real estate agency business) they face in their respective industries.

As you probably guessed, the magic starts with leadership. The key Ritz Carlton principles that Joseph A.Michelli emerged with in his book "The New Gold Standard" are centered on:
- Understanding the ever-evolving needs of customers
- Empowering employees by treating them with utmost respect
- Anticipating customers’ unexpressed needs and concerns
- Developing and conducting an unsurpassed training regimen

Anticipating unexpressed needs in particular calls for awareness, selflessness and a culture of service. Being in touch with how you show up energetically is the foundation of consciousness and the requirement for true connection. All in all, coaching around your individual ability to motivate and inspire others is the first step in becoming a “stand out” service provider.

I sit here savoring the last hours of this most delightful vacation experience. With this book in hand and dedication to my clients I intend to bring a bit of The Ritz Carlton back to my real world.